---
title: "The Desk refused a card"
description: "A card was refused before it reached a person. The fix is on the Desk page for refused cards."
url: "https://docs.octo.ad/troubleshooting/desk-refused-a-card/"
id: "troubleshooting/desk-refused-a-card"
type: "troubleshooting"
audience: "team lead"
dateModified: "2026-11-06"
productArea: "the Desk"
surface: "the Desk"
keywords: ["the Desk"]
---

# The Desk refused a card

> A card was refused before it reached a person. The fix is on the Desk page for refused cards.

## What you see

The Desk refused a card, so its decision did not reach the owner.

## Why it happens

The card did not make sense on its own: it leaned on missing context or an undefined term.

## What to do

1. Follow the steps in [Why a card was refused](/desk/why-a-card-was-refused/).